Shipping policy

Shipping Policy – Spade Furniture

At Spade Furniture, our in-house delivery team ensures that your orders are delivered with care and precision. By placing an order, you agree to provide accurate delivery details, including your address and contact information, to facilitate a smooth shipping process.

Order Processing & Delivery Timeline

  • Full payment must be completed before scheduling the delivery.
  • Orders are typically processed within 48 hours, depending on customer response times.
  • Once payment is confirmed, we schedule delivery within 72 hours, subject to availability.
  • You will receive an estimated delivery date after placing your order, but this may vary based on material availability and order customization.

Customized Orders

  • For customized furniture, we will send detailed pictures and a video of the final product for your approval before scheduling delivery.
  • Clients may also request to inspect the product in our showroom before shipping to verify compliance with their specifications.

Threshold Delivery

  • Large furniture pieces will be delivered by our team to your designated address.
  • Items will be delivered but not unboxed or assembled unless White Glove Service is selected.
  • Any additional costs due to a failed delivery (e.g., no access to the location) will be the customer’s responsibility before re-delivery can be arranged.

Residential & Commercial Deliveries

  • Residential: Items will be placed in a secure location on your property, with a photo taken as proof of delivery.
  • Commercial: Deliveries will be made to the loading dock or building entrance, with prior scheduling.
  • If your community requires a special entry permit, it is your responsibility to secure approval before the scheduled delivery time.

White Glove Delivery with Assembly

For a premium experience, our White Glove Service includes:
✔ Delivery to any room of your choice
✔ Unpacking and removal of packaging
✔ Basic assembly (if applicable)

  • White Glove Delivery is available during standard business hours and does not apply to international shipments.

Delivery Confirmation & Receipt

  • Upon delivery, the client or an authorized representative must sign a delivery receipt form provided by our courier as proof of delivery.

Weekend & After-Hours Deliveries

  • Weekend, after-hours, or specific time requests may incur additional fees.
  • Rescheduling with less than 48 hours' notice or missed appointments may also result in extra charges.

For any questions, feel free to contact us—we’re here to assist you!